Privacy policy

1. What personal data do we collect?

In general, we collect the following types of data from you:


If you purchase products or services, we also collect your billing details.

Whenever we collect personal data from you, we assume that you provide your own details, not the details of someone else. If, however, you fill in someone else’s data, please make sure you have the express, written, and voluntary consent of that person – or else a written authorization if you are filling in data on behalf of your employer or a manager at work.

For more specific information on the data we collect and the purposes we use them for, please read on for the sections that apply to you.
 

2. Why do we need your data?

In general, we need your personal data for the following purposes:


Storing and keeping some of your data may be required by law – see the section about how long we keep your data.

Processing your data for some purposes may be required for us to comply with existing contracts. In such cases, opting out from data processing is not possible without terminating the related contract.

For more specific information on the data we collect and the purposes we use them for, please read on for the sections that apply to you.
 

3. How we will not use your data

We will not disclose your personal data to unauthorized third-party recipients without your prior express consent.

If you are a citizen of the European Union, we will not transfer your data to external data processing agents that store or process the data in countries that are not approved by the European Commission due to lack of appropriate data protection regulations or infrastructure.
 

 

5. How long do we keep your data?

Under Maltese law, we are required to keep your billing details and all documents about your business transactions with LingoSpell for 10 years after your last purchase according to the Data Retention Policy.

These documents include offers, quotes, contracts, invoices, banking documents and customer support communication. After this period, your personal data will be irreversibly destroyed.

Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information.

6. What are your rights?

Regarding the personal data we collect and use, you have the right to:


More specifically:

If you believe that any personal data we hold on you is incorrect or incomplete, you may request to see this information, and have it corrected or deleted. Please contact us through projects@lingospell.com.

If you wish to complain about how we have handled your personal data, please contact our Chief Information Security Officer at projects@lingospell.com or in writing at LingoSpell S.r.l.
Via G. Venezian 16, 20133 Milan, Italy. Our CISO will then look into your complaint and work with you to resolve the matter.
 

7. Exceptions and restrictions

To these rights, the following exceptions and restrictions may apply:
 

 

 

8. What rights do organizations have?

Privacy rights apply to individuals only. Organizations – legal entities – do not have these rights.

 



B. Specific policies by user group or by service

You need to read these sections in order to learn all the specifics about the data we collect from you and the purposes we use them for. Read all sections that apply to you – there can be more than one.
 

1. Are you an individual user of LingoSpell?


We collect the following data from you:


What gives us the right to process these data?

 


 

2. Do you represent an organization that uses LingoSpell?


We collect the following data from you:

 

What gives us the right to process these data?

 


If you ask us to erase your personal data or restrict this type of data processing, your organization will be required to appoint another contact person and supply us with their details.
 

 

3. Are we building a translation memory for you?


We collect the following data from you:

 

What happens to the data in the translation memory?

The translations we store for you are only accessible by the translators appointed to your projects, our internal resources, by you (individual) or your organization. We only process, access, or otherwise use these data in your interest. We are not going to sell these data or give access to third party.
 

4. What happens when you visit our website?

When you visit our website, you may need to enter a few details about yourself before you can access certain information, especially when you ask for a quote. When you contact us via chat, we are not going to store any details, except the details you provide us.
 

We collect the following data from you:

 

What gives us the right to process these data?

 

5. Are you applying for a job through our website?

You will be asked to send an e-mail or upload your resumé, and give your consent to process your data. Personal data in the resumé will be processed only by us.

You may deny or withdraw your consent to process your resumé, but that may make you unable to apply for a position with us.
 

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